Azeria

1. Introduction

This Privacy Policy explains how Azteron Teknoloji Anonim Şirketi ("Azeria", "we", "us", or "our") collects, uses, processes, and protects your personal information when you use our collaborative AI platform and related services (collectively, the "Service").

We are committed to protecting your privacy and ensuring transparency in our data practices. This policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.

Key Principles

We only collect data necessary to provide our Service
Your data is never sold to third parties
You maintain control over your collaborative content
We use industry-standard security measures

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, password, company information
Profile Data: Profile picture, job title, preferences, settings
Content Data: Messages, documents, files, and other content you share
Payment Information: Billing address, payment method (processed by third-party providers)
Communication Data: Support requests, feedback, survey responses

2.2 Information We Collect Automatically

Usage Data: How you interact with our Service, features used, time spent
Device Information: IP address, browser type, device type, operating system
Log Data: Access logs, error logs, performance metrics
Analytics Data: Aggregated usage patterns and statistics

2.3 Information from Third Parties

Integration Data: Information from integrated services (with your consent)
Social Login: Basic profile information if you use social login
Payment Providers: Transaction status and billing information

3. How We Use Information

We use your information for the following purposes:

Service Provision

Provide and maintain the Service
Process AI requests and conversations
Enable collaborative features
Manage user accounts and authentication

Service Improvement

Analyze usage patterns and trends
Improve AI model performance
Develop new features
Fix bugs and technical issues

Communication

Send service-related notifications
Provide customer support
Share product updates (with consent)
Respond to inquiries and feedback

Security & Compliance

Detect and prevent fraud
Ensure platform security
Comply with legal obligations
Enforce our terms of service

4. Information Sharing

We do not sell your personal information. We may share your information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our Service, such as cloud hosting, payment processing, and analytics. These providers have access to your information only to perform their functions and are contractually obligated to protect your data.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. AI Data Processing

5.1 AI Training Data

We do not use your personal conversations or proprietary content to train our AI models without your explicit consent. AI model improvements are based on aggregated, anonymized usage patterns only.

5.2 Content Processing

Your content may be processed by AI systems to provide our services (such as generating responses or analyzing documents). This processing is temporary and necessary for service delivery.

5.3 Third-Party AI Services

We may use third-party AI services to enhance our platform. When your data is processed by these services, we ensure they meet our privacy and security standards through contractual agreements.

6. Collaborative Features

6.1 Shared Workspaces

When you participate in shared workspaces or team collaborations, your contributions (messages, documents, comments) are visible to other team members. You control what you share in these collaborative environments.

6.2 Team Administration

Team administrators can view and manage team member activities, access shared content, and configure team settings. They are responsible for managing their team's privacy and access controls.

6.3 Public Sharing

Any content you choose to share publicly through our platform becomes accessible to other users and may be indexed by search engines.

7. Data Security

We implement industry-standard security measures to protect your information:

Encryption

Data encrypted in transit (TLS 1.3) and at rest (AES-256)

Access Controls

Multi-factor authentication and role-based access

Monitoring

24/7 security monitoring and threat detection

Compliance

SOC 2 Type II and ISO 27001 compliant infrastructure

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account Data: Retained while your account is active, plus 30 days after deletion
Content Data: Retained according to your settings, with options for immediate deletion
Usage Data: Aggregated data retained for analytics (anonymized after 2 years)
Legal Requirements: Some data may be retained longer to comply with legal obligations

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access

Request access to your personal information

Rectification

Correct inaccurate or incomplete information

Deletion

Request deletion of your personal information

Portability

Export your data in a machine-readable format

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Cookies & Tracking

We use cookies and similar technologies to improve your experience and understand how you use our Service:

Essential Cookies: Required for basic functionality (cannot be disabled)
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand usage patterns (can be disabled)
Marketing Cookies: Used for targeted advertising (with consent)

You can manage cookie preferences in your browser settings or through our cookie consent banner.

11. International Data Transfers

We may transfer your information to servers and service providers located outside your country. When we do, we ensure appropriate safeguards are in place:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions for countries with equivalent protection
Binding Corporate Rules for intra-group transfers
Your explicit consent for specific transfers

12. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

If we learn that we have collected personal information from a child under 18, we will delete such information from our systems as quickly as possible.

13. Policy Changes

We may update this Privacy Policy from time to time. When we make material changes, we will:

Post the updated policy on our website
Update the "Last Modified" date
Notify you via email or in-app notification
For significant changes, obtain your consent where required

Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Officer

Email: [email protected]

Data Protection